Manage Every Asset, Every Service Call
Two purpose-built platforms that together cover the complete field service lifecycle — from lead capture through equipment installation to ongoing preventive maintenance.
Schedule a WalkthroughSound Familiar?
These are the problems we hear from field service businesses every week. If any of these resonate, you're in the right place.
Reactive Maintenance
Equipment breaks, then you scramble. No preventive schedules, no service history, no way to predict failures before they happen.
Lost Leads
Enquiries come via calls, website, WhatsApp — but there's no single funnel. Leads fall through cracks, follow-ups get missed.
Paper Work Orders
Service engineers carry paper work orders. Job completion reports arrive days late. Customer signatures are sometimes missing entirely.
No Service Analytics
How many service calls per month? Average resolution time? Repeat complaints? Without data, you can't improve what you can't measure.
Lead to Lifetime Customer
From the first enquiry to years of preventive maintenance — two platforms that cover the complete customer and equipment lifecycle.
Lead Capture & Nurturing
Capture leads from website, calls, and field. Automated nurture sequences via WhatsApp — Category A (instant), B (12-week), C (24-week). No lead left behind.
Site Inspection & Quotation
Schedule site visits, record inspection findings, and generate BOQ-based quotations. Convert inspections to work orders with one click.
Work Order Execution
Assign engineers, track progress, manage material requirements, and capture completion reports. Digital signatures and photo documentation per job.
Equipment Registration
Register installed equipment with serial numbers, specifications, warranty terms, and maintenance schedules. Build a complete asset registry for every customer site.
Service & Maintenance
AI-powered service ticket triage for incoming complaints. Preventive maintenance scheduling based on equipment age, usage, and manufacturer guidelines. Full service history per asset.
Analytics & Reporting
Equipment uptime tracking, service response times, engineer productivity, and customer satisfaction metrics. Executive dashboard with real-time KPIs.
Two Platforms, One Mission
Purpose-built capabilities that address real field service needs — not generic features adapted from other industries.
AI Service Triage
Incoming service tickets auto-classified by urgency and type. Configurable triage rules that route complaints to the right team instantly.
WhatsApp Integration
Automated lead nurturing, appointment reminders, and service notifications via WhatsApp. Meet customers on the channel they actually use.
Executive Dashboard
Lead pipeline, work order status, equipment health, and revenue metrics — all on Recharts-powered dashboards with real-time data.
13 CEMS Modules
59 tables covering equipment registry, service management, preventive maintenance, AMC contracts, spare parts, and field engineer management.
RBAC Across Roles
Admin, management, sales, and engineer roles with distinct permissions. Each team sees exactly what they need to do their job.
Field-Ready
Engineers update work orders, upload photos, and capture signatures from the field. Managers review and approve from the dashboard.
Why Choose Fervour for Field Service?
Three reasons field service businesses choose us over generic software.
Built for Real Field Operations
Designed for a vertical transportation equipment company managing hundreds of installations. Every workflow tested against real-world field service complexity.
Sales + Service Under One Roof
Cyond handles the pre-sale (leads, inspections, work orders), CEMS handles the post-sale (equipment, maintenance, service). Together, they cover the full lifecycle.
Automated Customer Engagement
n8n-powered nurture workflows run automatically — 3 categories, dozens of touchpoints, zero manual follow-up. Your team focuses on closing, not chasing.